Glossary

 Welcome to the ADHIA Outsourcing Glossary! Here, we’ve compiled key terms and concepts related to outsourcing that can help you better understand our services and the industry. Whether you're new to outsourcing or an experienced business leader, this glossary will clarify important terminology used in the outsourcing world.

BPO refers to the practice of contracting a third-party service provider to handle specific business processes or tasks, such as customer service, IT management, payroll, or accounting. It allows businesses to focus on their core functions while experts manage secondary operations.

 Outsourcing is the act of hiring an external organization or individual to perform tasks, services, or functions that would traditionally be handled by in-house employees. It’s a strategic way for businesses to reduce costs, improve efficiency, and access specialized skills. 

 Offshoring involves outsourcing business processes to a service provider in a different country, typically to take advantage of lower labor costs, time zone benefits, or access to specific skill sets that might not be available locally. 

 Nearshoring is a subset of offshoring where businesses outsource to a nearby country, often sharing similar time zones, cultural similarities, or geographic proximity. This option can offer advantages such as easier communication and reduced travel costs. 

 An outsourcing vendor is a third-party company that provides outsourced services to businesses. Vendors can offer a variety of services, including IT support, customer service, accounting, and more. Adhia Outsourcing partners with reliable vendors to provide seamless, high-quality service for your business. 

 Scalability refers to the ability to increase or decrease the outsourcing service level as your business needs change. A scalable outsourcing solution allows your business to grow or scale back without major disruptions.

 Process mapping is a visual representation of a business process that helps identify areas for improvement and optimization. It’s often used when transitioning to outsourcing to ensure that processes are clearly defined and aligned with the service provider’s capabilities. 

 An SLA is a formal contract between a business and an outsourcing provider that outlines the expected service standards, deliverables, and responsibilities. It ensures that both parties are aligned on expectations and performance metrics. 

 RPO is a specialized form of outsourcing in which a company outsources part or all of its recruitment processes to an external provider. This includes sourcing, screening, interviewing, and hiring new employees.

 Call center outsourcing involves contracting a third-party provider to manage customer service or support via phone, email, or live chat. ADHIA Outsourcing offers a wide range of customer service solutions, helping businesses enhance customer experience while reducing operational costs. 

 Data security refers to the protection of sensitive information and systems from unauthorized access, breaches, and attacks. Compliance ensures that outsourced services adhere to industry regulations and standards, such as GDPR or HIPAA, to protect data privacy.