Telecommunication

TELECOMMUNICATION

Telecommunication Outsourcing: Drive Innovation & Improve Efficiency

Unlock the power of telecommunication outsourcing to reduce costs, enhance service delivery, and improve operational efficiency. From network management to customer support and billing services, discover how outsourcing can help telecom companies stay competitive and innovate in a fast-evolving industry.

Telecommunication Outsourcing

At ADHIA, we provide comprehensive outsourcing solutions tailored to the telecommunications industry, offering expert support to improve your service delivery and operational efficiency. Whether you're looking to enhance customer experiences or streamline back-office operations, our team is ready to help. Here's a breakdown of our front office and back office services designed to meet the unique needs of your business.

Tailored solutions that align with your Telecommunication business to enhance customer experience.

Front Office Outsourcing Services

Customer Service & Support

Resolve Issues: Answer queries via phone, email, chat, or social media.
Assist Billing: Help with billing, activation, and troubleshooting.
Recommend Products: Offer recommendations and account management help.

Sales and Lead Generation

Identify Leads: Qualify and nurture telecom product leads.
Direct Sales: Manage B2B and B2C sales efforts.
Convert Leads: Conduct calls, emails, and telesales.

Troubleshooting & Diagnostics

Troubleshoot Issues: Help with connectivity and service problems.
Provide Diagnostics: Support for mobile, internet, and landline.
Manage Escalations: Handle unresolved technical problems.

Account Management

Update Accounts: Manage and update customer details.
Personalize Service: Assist with upgrades, billing, and renewals.
Main Contact: Serve high-value or enterprise customers.

Live Chat & Social Media Support

Real-Time Support: Use chatbots or live agents.
Social Media Help: Handle queries on platforms like Twitter and Facebook.
Timely Responses: Address complaints professionally and promptly.

Inventory Management

Manage Inventory: Oversee telecom products like phones and routers.
Track Stock: Handle procurement and shipments.
Ensure Accuracy: Maintain records and manage stock-outs.

Back Office Outsourcing Services

Technical Support (Level 1 and 2)

Level 1: Basic issues: activation, configuration, troubleshooting.
Level 2: Complex issues: network, device, account concerns.
Escalations: Advanced support or on-site field engineers.

Vendor & Supplier Management

Relationships: Manage telecom hardware/software vendors.
Procurement: Handle supplier negotiation and performance.
Compliance: Ensure SLAs and quality standards.

Document Management & Archiving

Organization: Maintain telecom contracts, invoices, agreements.
Systems: Implement DMS for storage and retrieval.
Compliance: Adhere to document retention regulations.

Data Entry and Analysis

Data Entry: Input customer data, billing, transactions.
Analysis: Examine usage, network data, feedback.
Reporting: Report on satisfaction, trends, efficiency.

Accounting and Finance

Operations: Handle billing, invoicing, payments, collections.
Accounts: Process payables and receivables.
Reconciliation: Manage taxes, assist in reporting, budgeting.

Network Management and Monitoring

Monitoring: Track performance, uptime, service quality.
Maintenance: Conduct upgrades and troubleshooting.
Prevention: Address issues before customer impact.

Regulatory Compliance

Adherence: Ensure compliance with telecom regulations.
Monitoring: Track data privacy, security laws (GDPR, CCPA).
Audits: Conduct audits, maintain certifications, reporting.

Human Resources and Payroll Services

Recruitment: Oversee hiring, onboarding, training.
Payroll: Manage benefits and compensation.
Compliance: Ensure labor law adherence, manage relations.

Contract & Agreement Management

Creation: Draft, negotiate, execute agreements.
Adherence: Ensure compliance with customer contracts.
Management: Handle renewals, amendments, compliance.